Privacy Policy

Effective Date : 2024-12-01
Last Updated : 2024-12-03

Niterra Middle East FZE (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of users of the Trusted Program website (the “Website”). This Privacy Policy outlines how we collect, use, and safeguard the data collected through the Website, including its features such as the Trusted Quality Assurance and Trusted Program.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.

1. Information We Collect

We collect and process the following types of information to deliver Website services effectively:

A. Personal Information
- Name, email address, phone number, and login credentials.
- Information related to purchases and installations (e.g., product details, purchase dates).

B. Account and Warranty Data
- Registered product details, warranty claims, and associated records.
- Information provided when registering your account with Trusted Garage support.

C. Device and Location Data
- Device information, such as IP address, operating system, and device type.
- Location data to identify nearby Trusted Retailers and Garages.

D. Usage Information
- Interaction logs, including features accessed and notifications received.

2. How We Use Your Information

We use the information collected through the Website to:

- Manage Accounts: Help you register and manage your account with Trusted Garages.
- Track Purchases and Installations: Store and display product purchase and installation data.
- Warranty Support: Notify you of warranty statuses, expiration dates, and related updates.
- Location Assistance: Help locate Trusted Retailers and Garages near you.
- Website Improvement: Analyze user interactions to enhance Website performance and features.

3. Sharing Your Information

Your information may be shared under the following circumstances:
- With Trusted Garages and Retailers: To assist with account registration and warranty claims.
- Internal Teams: To facilitate the Trusted Quality Assurance program.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Providers: With third-party providers who assist in Website functionality, subject to strict data protection agreements.

4. Data Security

We employ advanced security measures, including encryption and regular system monitoring, to protect your data from unauthorized access or breaches.

5. Your Rights

You have the following rights concerning your data:
- Access and Correction: Request access to and correction of your data.
- Data Portability: Obtain a copy of your data in a standard format.
To exercise these rights, contact us at info@trustedprog.com.

6. Data Retention

We retain data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking

The Website may use cookies and similar technologies to improve user experience and track interactions. You can manage cookie settings via your browser preferences.

8. Updates to This Privacy Policy

This policy may be updated periodically. Changes will be communicated through the Website or via email, and the updated version will include the revised “Last Updated” date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact: Email: info@trustedprog.com

By using the Trusted Program Website, including the Trusted Quality Assurance feature, you acknowledge and agree to the terms of this Privacy Policy. Thank you for trusting us with your data.